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FAQ'S

What is a bare-rooted cutting?


Bare-rooted cuttings are sold as 20-25 cm semi-hardwood lengths, with both roots and developing foliage (additional length). In preparation for shipping, some of the foliage is removed (this minimises plant distress during transit) the soil is washed away and the roots wrapped in moist packing material. Our cuttings are initially either water rooted or soil rooted.




What is an unrooted cutting?


Unrooted cuttings are sold as 20-25cm minimum semi-hardwood lengths, with no roots or foliage. In preparation for shipping the base of the cutting is wrapped in moist packing material.




Do you sell larger, more established plants?


Throughout the year, we have established plants available for purchase, in limited supply. For further information, click here. Established plants are available for contactless collection from Kenmore 4069 Queensland by appointment only and within 7 days of purchase. Shipping is not available. The pick up address is provided to customers with a confirmed order. We do not publish our address, as we grow these plants from our private family residence.




What does it mean when a plant is labelled as (N)?


Any plant labelled "(N)", indicates the Brugmansia cultivar name is unknown. You may here this referred to as "noid" which simply means no identification. Whilst a cultivar id is nice to have it's generally not important to anyone choosing a plant based on its beatiful flowers.




The item/s I want to order are out of stock.


We are a small scale/boutique grower and online retailer. We are not a commercial business, mass producting plants. We operate this business as a hobby, around family and work life. As is the nature of plant propagation, growing is a process that takes time... a process that as you'd expect, can be impacted by factors outside of our control... ie nature! Stock availability varies depending on a number of factors, such as: 1. Time of year (brugmansia growth slows in cooler months), 2. How quickly stock sells, 3. During propagation, some cuttings will not be successful due to pests, impacts of weather etc. We then must wait for the parent plant to re-grow, before it can be pruned again and more cuttings propagated, If a product is out of stock, simply click on the NOTIFY WHEN AVAILABILE button on that items product page and we will email you when the item is back is stock. We do not maintain a waiting list, nor do we give guestimates as to when items will be back in stock.




Where are you located?


As an online retail store, we do not operate a physical store open to the generall public. We are located in Brisbane (Kenmore 4069) Australia. We offer pickup in person (via contactless collection) to customers with orders of established plants only. The pick up address is provided to customers with a confirmed order, once a contactless collection date and time is scheduled. We do not publish the address, as this is our private family residence.




Brugmansia and Datura Toxicity


Like many common garden plants, all parts of Brugmansia and Datura are toxic if consumed/ingested/absorbed. All parts of these plants, including the sap, contain alkaloids like scopolamine, atropine and hyoscyamine which have an anticholinergic effect. Exercise self care when handling eg wear gardening gloves and consider wearing gardening safety goggles when handling these plants. Education, as with all things in life, is key...if you have children, supervise and educate them on the potential dangers, as you would when teaching other life skills such as road safety. If you have pets that chew, supervise them around these plants. Lastly and most importantly, do your own independent research to determine how you will grow and handle these plants.




Are all Brugmansias perfumed?


Warm climate (B.aurea, B.versicolor, B.insignis and B.suaveolens) brugmansias are perfumed and their fragrance is most strong in the early mornings and evenings. Fragrance varies in intensity and where known will be stated on our website. Cooler climate (B.arborea, B.sanguinea & B.volcanicola) brugmansias are limited with regards perfume.




What is the shipping cost?


Shipping costs are calculated based upon the total combined weight of your order and automatically displayed during checkout. The following shipping options are available: Standard Parcel Post including tracking ID, from $13 Express Parcel Post including tracking ID, from $16 Standard Letter Post including tracking ID (for orders of seeds only) from $3.95 Express Letter Post including tracking ID (for orders of seeds only) from $9.95 Free Standard Post including tracking ID on orders $250+ Disclaimer - Important information pertaining to orders of 'seeds only': The shipping cost is automatically calculated, based on total order weight and displayed during check out. Due to website functionality limitations, it is possible for customers to change the default shipping option, to one we do not offer for 'seed only' orders. Where this occurs and where a customer chooses to pay unnecessary shipping costs, no refund shall apply, as we do not modify confirmed orders. It is the customers responsibility to carefully check their order before submitting. For further information, please refer to the terms and conditions that apply to all customer orders.




My order hasn't been received?


Once we have packed and shipped your order, we will email a shipping notification, along with tracking ID (where applicable). To track the status of your delivery, input your tracking id in the search field on Australia Posts website. Orders are checked thoroughly for correct contents and shipping address (the address provided by the customer on their order form) before being dispatched. Once an order has left us and been taken on by Australia Post, Australia Post are solely responsible for delivery and resolving any delivery related issues should they arise. For any questions or concerns on delivery, once we've shipped your order, you will need to liaise direct with Australia Post.




When will my order be shipped?


Please refer to the shipping information detailed on our website.




What length are your cuttings?


Our cuttings are a minimum 20-25cm in length. Roots and leaves (applies to rooted cuttings) are extra length. A word of advice if we may... beware sellers who try to sell you 10cm length cuttings. I've been on the receiving end as a buyer a few times recently and been sold these tiny lengths and unfortunately they don't often survive.




How do I germinate seeds?


Please click here for germination instructions.




When do Brugmansia flower?


Brugmansia flower all year round, but not as much in cooler weather, when growth slows. Brugmansia start producing flowers, above where they form a Y section in their branches. Our rooted plants are cuttings taken from above th Y, which means even though young plants, the plant will generally begin producing flowers relatively quickly. It's not uncommon to see a cutting less than 30cm in height, produce a flower that is bigger than the plant itself (see image).




Unrooted cuttings looking sickly?


As a sole operator of a small business, all orders are managed and checked for quality by me personally, before being shipped. Where any product is unfit (for various reasons) to be sent, I will always contact the customer and ask if they'd like a alternate replacement, or refund. In short, you can be assured that no item in less than perfect condition is shipped by me... EVER! So with that said, lets move on... No plant comes with a guarantee of success and this is obviously due to many different variables... from your own skills and know how, to the growing conditions you provide etc. Whilst brugmansia (unrooted cuttings) are very easy to propagate and we have exceptional feedback from customers with regards quality... from time to time losses are inevitable for everyone, myself included. Watch a video I've put together for some tips on how you might manage an unrooted cutting that appears to be struggling. Any information we provide, are suggestions for your consideration only. You should do your own independent research to determine what works best for you in your particular growing environment. We do not provide a growing advice service, other than the information contained on our website.




Do you guarantee customers having success growing plants and/ seeds?


As with any plant/seed, many factors impact upon growing success, from your unique climatic conditions, to the level of care you provide and your growing skills and knowledge themselves, so the short (and obvious) answer is, no, we do not offer any guarantee and/ refund for any items you are unsuccessful in growing. Any purchase from us, is acceptance of these terms of sale. All orders are inspected for quality and optimal health prior to being packaged and shipped and leave us in excellent condition, suitably packaged.




Bare-rooted cuttings looking sickly?


As a sole operator of a small business, all orders are managed and checked for quality by me personally, before being shipped. Where any product is unfit (for various reasons) to be sent, I will always contact the customer and ask if they'd like a alternate replacement, or refund. In short, you can be assured that no item in less than perfect condition is shipped by me... EVER. So with that said, lets move on... No plant comes with a guarantee of success and this is obviously due to many different variables... from your own skills and know how, to the growing conditions you provide etc. Whilst brugmansia are very easy to grow, from time to time losses are inevitable for everyone, myself included. We do not provide a growing advice service, other than the information contained on our website here.





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