Question 1

What is a bare-rooted cutting?

Accepted Answer

Bare-rooted cuttings are sold as 20-25 cm semi-hardwood lengths, with both roots and developing foliage (additional length). In preparation for shipping, some of the foliage is removed (this minimises plant distress during transit) the soil is washed away and the roots wrapped in moist packing material.
Our cuttings are initially either water rooted or soil rooted. 
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Question 2

What is an unrooted cutting?

Accepted Answer

Unrooted cuttings are sold as 20-25cm minimum semi-hardwood lengths, with no roots or foliage. In preparation for shipping the base of the cutting is wrapped in moist packing material.
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Question 3

Do you sell larger, more established plants?"

Accepted Answer

Throughout the year, we have established plants available for purchase, in limited supply. For further information, click here.(javascript:void(0))
 
Established plants are available for contactless collection from Kenmore 4069 Queensland by appointment only and within 7 days of purchase. Shipping is not available. The pick up address is provided to customers with a confirmed order. We do not publish our address, as we grow these plants from our private family residence.

Question 4

What does it mean when a plant is labelled as (N)?

Accepted Answer

Any plant labelled "(N)", indicates the Brugmansia cultivar name is unknown. You may here this referred to as "noid" which simply means no identification. Whilst a cultivar id is nice to have it's generally not important to anyone choosing a plant based on its beatiful flowers.

Question 5

I want to know when a specific product will be back in stock.

Accepted Answer

We do not offer estimates as to when individual products will be back in stock. If a product is out of stock, simply select the product option / plant type you are wanting and click on the notify when available button on that items product page. When that item is back in stock, you will automatically be emailed and informed. Products are often in limited supply and your receipt of such an email is no guarantee the item will be in stock by the time you choose to make a purchase. Products sell very quickly and other customers may well beat you too it unfortunately. If that occurs, you will need to repeat the process and request to be notified when the item is available.

As an online nursery, all ordering is managed online via the website. We do not offer manual mail order requests.

Question 6

Where are you located?

Accepted Answer

As an online retail store, we do not operate a physical store open to the general public. We are located in Queensland, Australia.

Question 7

Brugmansia and Datura Toxicity

Accepted Answer

Like many common garden plants, all parts of Brugmansia and Datura are toxic if ingested.
 
Brugmansia & Datura
All parts of these plants, including the sap, contain alkaloids like scopolamine, atropine and hyoscyamine which have an anticholinergic effect. Exercise self care when handling eg wear gardening gloves and consider wearing gardening safety goggles when handling these plants, as sap on the skin and eyes can be harmful.
 
Education, as with all things in life, is key...if you have children, supervise and educate them on the potential dangers, as you would when teaching other life skills such as road safety. If you have pets that chew, supervise them around these plants.
 
Lastly and most importantly, do your own independent research to determine how you will grow and handle these plants.

Question 8

Are all Brugmansias perfumed?

Accepted Answer

Warm climate (B.aurea, B.versicolor, B.insignis and B.suaveolens) brugmansias are perfumed and their fragrance is most strong in the early mornings and evenings. Fragrance varies in intensity and where known will be stated on our website. Cooler climate (B.arborea, B.sanguinea & B.volcanicola) brugmansias are limited with regards perfume.

Question 9

What is the shipping cost?

Accepted Answer

Shipping costs are calculated based upon the total combined weight of your order and automatically displayed during checkout. The following shipping options are available:
 
Regular Parcel Post - Tracked
 
Express Parcel Post- Tracked
 
Regular Letter - Untracked (seed only orders) from $3.95
 
Express Letter - Tracked (seed only orders) from $10.95
 
Free Regular Parcel Post - Tracked (orders $250+)
 
Disclaimer - Important information pertaining to orders of 'seeds only':
 
The shipping cost is automatically calculated, based on total order weight and displayed during check out. Due to website functionality limitations, it is possible for customers to change the default shipping option, to one we do not offer for 'seed only' orders. Where this occurs and where a customer chooses to pay unnecessary shipping costs, no refund shall apply, as we do not modify confirmed orders. It is the customers responsibility to carefully check their order before submitting.
 
For further information, please refer to the terms and conditions (https://www.brisbanebrugmansiaangelstrumpets.com.au/policies)that apply to all customer orders.

Note: Australia Post is has imposed a number of price increases in recent years and in April 2024, the Australian Government also approved domestic letters and parcels to be delivered only every second day, instead of daily. As such we offer no estimates or guarantees on delivery times, as beyond our commitment to ship Monday's weekly for orders placed by 12pm Sunday's, delivery is out of our hands. For any information on delivery, visit Australia Post website.

Question 10

My order hasn't been received?

Accepted Answer

We ship Monday's weekly, excluding public holiday's and any other advertised dates of closure throughout the year. These closures are stipulated within the terms and conditions (https://www.brisbanebrugmansiaangelstrumpets.com.au/policies)that apply to all orders and confirmed in your order confirmation email.

Once we have packed and shipped your order, we will email a shipping notification, along with tracking ID (where applicable). To track the status of your delivery, input your tracking id in the search field on Australia Posts website.(https://auspost.com.au/mypost/track/#/search)

Once an order has left us and been taken on by Australia Post, Australia Post are solely responsible for delivery and resolving any delivery related issues should they arise. For any questions or concerns on delivery, once we've shipped your order, you will need to liaise direct with Australia Post.

Question 11

When will my order be shipped?

Accepted Answer

Please refer to the shipping information (javascript:void(0))detailed on our website.

Question 12

What length are your cuttings?

Accepted Answer

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Our cuttings are a minimum 20-25cm in length. Roots and leaves (applies to rooted cuttings) are extra length.
 
A word of advice if we may... beware sellers who try to sell you 10cm length cuttings. I've been on the receiving end as a buyer a few times recently and been sold these tiny lengths and unfortunately they don't often survive.

Question 13

How do I germinate seeds?

Accepted Answer

All our seed packs come with general and brief germination notes affixed to the packaging. More detailed information can be found on our website.(javascript:void(0)) Simply search on your seed type for specific information. A link to more detailed germination notes, is provided in all shipping notification emails issued to customers.

Question 14

When do Brugmansia flower?

Accepted Answer

Brugmansia flower all year round, but not as much in cooler weather, when growth slows. Brugmansia start producing flowers, above where they form a Y section in their branches. Our rooted plants are cuttings taken from above th Y, which means even though young plants, the plant will generally begin producing flowers relatively quickly. It's not uncommon to see a cutting less than 30cm in height, produce a flower that is bigger than the plant itself (see image).
 
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Question 15

Unrooted cuttings looking sickly?

Accepted Answer

As a sole operator of a small business, all orders are managed and checked for quality by me personally, before being shipped. Where any product is unfit (for various reasons) to be sent, I will always contact the customer and ask if they'd like a alternate replacement, or refund. In short, you can be assured that no item in less than perfect condition is shipped by me... EVER! So with that said, lets move on...
 
No plant comes with a guarantee of success and this is obviously due to many different variables... from your own skills and know how, to the growing conditions you provide etc. Whilst brugmansia (unrooted cuttings) are very easy to propagate and we have exceptional feedback from customers with regards quality... from time to time losses are inevitable for everyone, myself included. Watch a video (https://youtu.be/OlBT7pT85Xc)I've put together for some tips on how you might manage an unrooted cutting that appears to be struggling. Any information we provide, are suggestions for your consideration only. You should do your own independent research to determine what works best for you in your particular growing environment. We do not provide a growing advice service, other than the information contained on our website.(javascript:void(0))

Question 16

Bare-rooted cuttings looking sickly?

Accepted Answer

All orders are managed and checked for quality, before being shipped. Where any product is unfit (for various reasons) to be sent, I will always contact the customer and ask if they'd like a alternate replacement, or refund. In short, you can be assured that no item in less than perfect condition is shipped by me... EVER. So with that said, lets move on...
 
No plant comes with a guarantee of success and this is obviously due to many different variables... from your own skills and know how, to the growing conditions you provide etc. Whilst brugmansia are very easy to grow, from time to time losses are inevitable for everyone, myself included. We do not provide a growing advice service, other than the information contained on our website here.(javascript:void(0))

Question 17

Do you guarantee customers having success growing plants and/ seeds?

Accepted Answer

Brisbane Brugmansia Angel’s Trumpets will not be responsible whatsoever, for actions taken by the customer after receipt of the goods, this includes germination and propagation results and plant/crop performance or loss, as these factors are obviously beyond our control. Customers are not entitled to a refund for plants/seeds they are unsuccessful in growing. All orders are inspected for quality and optimal health, prior to being packaged and shipped and leave us in excellent condition, suitably packaged.

Question 18

Learn about heirloom, certified organic, organic, non-GMO, open-pollinated seeds

Accepted Answer

What are heirloom seeds?
Heirloom seeds are open-pollinated, non-gmo seeds, that have been in existence for at least fifty years. Some of our heirloom seeds are also certified organic or organic.

What are certified organic seeds?
Certified organic seeds are grown and processed without the use of synthetic chemicals, fertilisers, or GMO's. We source our certified organic seed from a reputable family owned wholesale supplier, who have operated since 1976. The certified organic certificate number of such seed, is stated on the respective product page on the website.

What are organic seeds?
Grown, harvested and processed without the use of pesticides, synthetic fertilizers, sewage sludge, genetically modified organisms or ionizing radiation.

Question 19

Can I amend my order?

Accepted Answer

Once an order is submitted, it cannot be cancelled, or modified. Please ensure you check your order carefully before submitting, as you are solely responsible for the information provided, from which we will then reference to process and ship your order.

Question 20

Can I contact you by phone?

Accepted Answer

As an online retail store, all contact with us is via email. We do not offer a phone contact service. Please refer to the contact information provided here.(https://www.brisbanebrugmansiaangelstrumpets.com.au/contact)

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