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TERMS & CONDITIONS

The following terms & conditions apply to your use of this website and all purchases made through Brisbane Brugmansia Angel's Trumpets online nursery.

 

GENERAL

Brisbane Brugmansia Angel's Trumpets are speciality growers and retailers, located in Brisbane Australia. We offer a large range of Brugmansia cultivars and some Datura and Brugmansia seed packs for purchase through our online shop.  We do not operate a retail store open to the public.
 
Orders are shipped Australia wide (excluding TAS, NT and WA due to quarantine restrictions), with the exception of established plants, which are available by pick up only (contactless collection) and by appointment, from our Brisbane Qld location.
 
As an online retail store, all contact with us is via email

PLANTS

All known information specific to each cultivar, is detailed on that cultivars respective product page.

  • All plants are checked before dispatch and leave us in excellent condition.

  • All plants are sold in good faith that the cultivar name applied, is the correct cultivar name. Where we are unsure of a cultivar name, the plant is labelled as (N), meaning 'No Identification', or as is commonly referenced in the industry 'NOID'. 

  • The range shown on our website, is an indication of the cultivars we generally grow all year round. We're always introducing new cultivars to our online shop, so do subscribe/become a member to stay up to date with news and be the first to find out about new releases and special offers.

  • Item Out Of Stock - Where an item/s you want to order is out of stock, understand this is because when cuttings are taken from our plants to propagate plants for sale, it takes time for the plant to regrow and for cuttings to be propagated. In addition, Brugmansia growth slows in cooler months which further reduces our stocks. If you wish to be the first to be advised when items come back into stock you'll need to become a subscriber.  Subscribers and our Facebook group members will receive special offers, advice of new releases and notification when items come back into stock. We do not maintain a waiting list or offer guesses as to when certain items will be back in stock.

ROOTED & UNROOTED CUTTINGS

  • We offer a choice of both bare-rooted and unrooted cuttings, in minimum 20-25cm semi-hardwood lengths (roots and foliage add extra length on bare-rooted cuttings). For those customers who are confident in their gardening skills, unrooted cuttings are a great money saver. They are very easy to propagate, but even the most experienced growers (myself included) do have losses.

  • These items are available for purchase through our online shopvia Australia Post shipping only.  

  • Rooted cuttings are sold as bare-rooted. Some leaves will be removed to prevent stress to the plant during shipping and the soil will be washed from the roots, which will then be surrounded in moist packing material prior to shipping. The base of unrooted cuttings are prepared for shipping in the same manner as bare-rooted cuttings.

ESTABLISHED PLANTS

  • We regularly stock larger established brugmansia plants available for sale. Generally, established plants are rooted cuttings exceeding 30cm (up to 1.2 m) and with well developed foliage and roots. Established plants are priced according to size and cultivar type. Click here for more information.

  • Established plants are available by contactless collection within 7 days of purchase, from Kenmore Queensland 4069, by appointment. Our pick up address will be provided to customers once their order collection appointment has been scheduled.  

  • Orders must be picked up within 7 days of purchase and at your scheduled appointment. Where this does not occur, orders are automatically cancelled and refunded less an administration fee of $15AUD. We do not hold stock.

SEEDS

  • We stock a small range of Datura and Brugmansia seeds from time to time. Germination instructions are available here

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ORDERING

  • All purchases (excluding established plants) are made via our online shop.

  • Customers can check pricing and availability of stock (excluding established plants) via the  online shop.

  • For information on how to purchase established plants, click here.

  • Orders (excludes established plants) must be received by 12:00pm Sunday to be eligible for our next day Monday shipping.

  • We offer offer secure credit card or PayPal payments. 

  • No minimum order applies.

  • Pricing is quoted in Australian dollars (AUD) and is subject to change without notice.  Pricing is automatically calculated during checkout, or as stated in your invoice.

  • Customers are responsible for ensuring a valid shipping address is provided in their order. For orders paid by PayPal, the shipping address in your order must match with your PayPal account shipping address, so as to ensure compliance with PayPal's policy that applies to us in such a third party transaction).  Where a shipping address is deemed invalid, we will contact the customer via the email address provided in the order and request a valid shipping address be provided. Where a customer fails to provide a valid shipping address upon request and by their scheduled order dispatch date, the order will be automatically cancelled and the cancellation policy applied. 

SPECIAL OFFERS

  • With regards the BUY 4 GET 1 FREE offer, this applies to purchases or unrooted or rooted cuttings, but excludes bulk buy packs, which are already heavily discounted. For every four cuttings purchased, a fifth one of our choice will be included with your order. This is determined by what we have available at the time. We do not offer customers the option to make requests in this regard. 

 

SHIPPING

  • Shipping price is calculated based on the combined weight of an order and displayed during at check out.

  • Orders are shipped to the address provided in your online order form.

  • Orders are shipped Australia wide, excluding NT, WA and TAS due to quarantine restrictions.

  • We do not ship internationally.

  • All orders are shipped via Australia Post. 

  • Seeds Only: All orders of seeds only, are shipped via Australia Post. We offer Standard Post Letter (no tracking ID included) or Express Post Letter with tracking ID.

  • Established Plants: Established plants are not shipped. These items are sold on the basis of pick up in person (contactless collection) from Brisbane Qld and by appointment.

  • Orders are shipped Monday's weekly, excluding public holidays and during times of brief closure for family holidays. Dates of closure will be published clearly on our website.

  • Orders must be received by 12:00pm Sunday to be eligible for our next day Monday shipping, unless otherwise stated in these terms and conditions.

  • Where a customer qualifies for free shipping on orders $250AUD+, such orders are sent by standard post.

  • During warmer weather, we encourage you to purchase Express Post for your order. This cuts down on the time your cuttings will be in transit, which with any live item, is always wise. 

  • Once your order has been shipped, you will be notified via email and the tracking ID (where applicable) provided to you, along with a link to Australia Post's website, where you can check the status of your delivery as needed.

  • Cuttings are shipped securely packaged in a sturdy cardboard box.  Seeds are posted securely in an envelope.

  • We do not offer pick up in person, except in the case of purchases of established plants. 

  • We are not responsible for loss or delays caused by Australia Post. Once we've shipped your order, notified you and provided you the tracking ID (where applicable), any issues from this point on become a matter between you (the customer) and Australia Post. We will not enter into disputes between customers and Australia Post, nor will we offer any form of compensation for issues caused by Australia Post. 

  • For up to date information on Australia Post shipping click here. It is the customers responsibility to check shipping time frames with Australia Post, noting there may be delays to delivery time frames as a result of COVID-19. If you are in a postcode where you are expecting mail delivery delays, it is up to you to decide whether to purchase from us, as we will not be responsible for damage that occurs to plants due to Australia Post delivery delays. 

GROWING BRUGMANSIA

  • As with any plant (including seeds), many factors impact upon growing success, from your unique climatic conditions, the level of care you provide and your growing skills and knowledge themselves. Accordingly, we do not offer growing advice as such, but rather we provide some useful growing tips and information on our website, for your consideration. Additionally, we provide standard information on the general growing conditions these plants thrive best in. Plants and seeds are not items that come with any guarantee of success. Do consider subscribing to our YouTube channel, as this is something we are developing and will upload instructional videos to as time permits.

  • All customers are advised to do their own independent research on Brugmansia and decide if it is a plant they are confident they can grow. I personally, consider them an easy to grow, low maintenance plant.

  • We recommend you consider joining our Facebook group, which is a community of brugmansia growers sharing photos, growing tips and advice. This is the best place to learn more about growing these plants and particularly to learn climate specific growing tips from members who live in your own town/city.

RETURNS & REFUNDS

  • Refunds are not offered, except in cases that fall within our cancellation policy, or where an item is out of stock, or unable to be supplied due to unforeseen circumstances. Whilst we keep our website stock levels up to date, these are live plants, which means there are sometimes situations where stock may have been damaged eg weather, pests (ie grasshoppers)... even brush turkeys have been known to knock over and damage plants at times etc

  • Returns are not offered. Customers are expected to reference all information provided on our website to decide if they wish to place an order and/ contact us with any questions prior to placing an order.

  • Plants and seeds are obviously not items that come with any guarantee of success. As such, customers are not entitled to a refund for plants/seeds they are unsuccessful in growing. It is the nature of plants/seeds and this applies to all gardeners (myself included), where despite best efforts, some thrive and some don't. If you love these plants, my advice is to persevere when you experience the loss of a plant and simply try again... I've had to do this a number of times over the years... yes it can be costly, but it's worth it to get these plants going in your garden.

CANCELLATION POLICY

 
Where a customer order must be cancelled, due to actions caused by the customer (eg failure to read all information provided on our website) and through no fault of ours, a $15 administrative fee will apply to any refund processed. As a small family owned business, time spent resolving errors not of our doing, cost us money and this administration fee is a means of covering those costs. Customers will be notified of an order cancellation, by email. Following are some of the reasons orders are required to be cancelled:
 
  1.  Where a customer provides an invalid shipping address in their order, we will send an email requesting the customer amend their order shipping address. Where this request is not actioned by the date your order is to be shipped (first Monday after order submitted), the order will be automatically cancelled.
  2. Where a customer orders an established plant and fails to pick it up within 7 days of purchase, the order will be automatically cancelled.

PRIVACY POLICY

Your information is safe and secure with us. We never pass on any customer information to third parties. We a small family run business and all information you provide to us, is used by us, solely to facilitate the processing of orders and for future communication and issuing of marketing related material and promotions we may inform you of from time to time. Where you no longer wish to receive emails from us, you are welcome to unsubscribe at any time and you do so by clicking the relevant link in the email you receive.

CONTACTING US

We have gone to considerable time and effort to design this website, not only as a means of enabling customers to purchase brugmansia online, but as a comprehensive informational source. We welcome questions and endeavour to respond to all messages within 24-48 hours, however before you make contact, please ensure you check the website first to see if you can find the information you are looking for. 

 
 
 
 
 
 
 
 
 
 

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