1. GENERAL

Brisbane Brugmansia Angel's Trumpets is a specialist hobbyist grower and online retailer based in Queensland, Australia. We offer an extensive range of Brugmansia cultivars alongside flower, vegetable, herb, fruit, and tree/shrub seeds, all available for purchase through our website.

Please note that we are an online-only business and do not operate a physical retail store. To ensure we can focus on our plants and orders, all enquiries are handled via email; we do not offer a telephone contact service.

 

​

2. PLANTS & SEEDS

 

CULTIVAR INFORMATION & AVAILABILITY

 

Product Details: Specific information for each variety can be found on its respective product page.

 

Quality Assurance: All plants are thoroughly inspected before dispatch to ensure they leave our nursery in excellent condition.

Identification: We sell our plants in good faith that the cultivar names are correct. In cases where a name is unconfirmed, the plant is labelled as (N) for 'No Identification', commonly referred to in the industry as a 'NOID'.

Our Range: Our website displays the cultivars we typically grow year-round. We frequently introduce new varieties, so we encourage you to subscribe to our newsletter or become a member for early access to new releases and special offers.

 

STOCK LEVELS & OUT-OF-STOCK ITEMS
As we are a specialist nursery, our stock depends on the natural growth cycles of our mother plants. When cuttings are taken for propagation, it takes time for the parent plant to regrow and for new cuttings to take root. Please note that Brugmansia growth slows significantly during the cooler months, which may further limit availability.

If an item is out of stock, please use the 'NOTIFY WHEN AVAILABLE' button on the product page. 

​​

​

BARE-ROOTED & UNROOTED CUTTINGS
We provide a selection of both bare-rooted and unrooted cuttings, typically supplied as semi-hardwood lengths of 20–25cm (please note that roots and foliage on bare-rooted items add further length).

For gardeners confident in their propagation skills, unrooted cuttings are an excellent, cost-effective option. While they are generally straightforward to grow, please keep in mind that even for experienced growers, some losses can occur during the propagation process.

Shipping & Preparation:

Availability: These items are available exclusively through our online shop and are delivered via Australia Post.

Bare-Rooted Cuttings: To ensure your plants arrive in top condition, we remove some foliage to reduce transport stress and wash all soil from the roots.

Packaging: Roots are wrapped in moist packing material prior to dispatch. Unrooted cuttings are prepared at the base in the same manner to maintain freshness during transit.

​​

​

ESTABLISHED PLANTS

We regularly offer larger, established Brugmansia plants for sale. Typically, these are well-developed rooted cuttings ranging from 30cm to 1.2 metres in height, featuring mature foliage and robust root systems. Pricing is based on the specific cultivar and size. For more details, click here.

Collection Policy: Established plants are available via contactless collection only from Kenmore, QLD 4069.
 

Timeframe: All orders must be collected by appointment within 7 days of purchase.

Location: Our pickup address will be provided once your collection appointment is confirmed.

Cancellations: We do not hold stock beyond the 7-day window. Failure to collect your order at the scheduled time will result in an automatic cancellation and a refund, minus a $15 AUD administration fee and credit card/PayPal/bank processing fees.​

​​

​

SEEDS

We stock an extensive range of flower, herb, fruit, vegetable, and tree/shrub seeds. Our collection includes certified organic, organic, non-GMO, open-pollinated, and heirloom varieties. Detailed germination notes for all our seeds can be found here.

Quarantine Restrictions: Please be aware of the following shipping restrictions:
WA, NT, and Tasmania: All species of Datura are prohibited and cannot be shipped to these regions.
Victoria: D. ferox, D. innoxia, and D. stramonium are prohibited and cannot be shipped.

​​​

 

3. ORDERING & SALES POLICY

​

Commercial Sales: We do not sell to dealers, resellers, distributors, or any parties we deem to be competitors. Any orders found to be in violation of this policy will be cancelled and refunded, less credit card processing fees.

Minimum Order: All online purchases (excluding established plants) are subject to a $9.95 minimum order value.

Availability: Please check our online shop for current pricing and stock levels. For details on how to purchase established plants, click here.

Order Deadlines: To qualify for our Monday dispatch, orders must be placed by 12:00 pm Sunday.

Pricing: All prices are in Australian Dollars (AUD) and are subject to change without notice.

Amendments: Once an order is submitted, it is final and cannot be modified or cancelled. It is the customer's responsibility to ensure all details are correct before checking out, as we rely solely on this information for processing and shipping.

Documentation: Your order confirmation and shipping notifications will be sent via email; we do not provide physical or separate invoices.

​

​

4. SPECIAL OFFERS

​

There are no special offers available at this time, except for some bulk buy specials, which you can learn more about here.

 

​

5. SHIPPING & DELIVERY

​​

Closure Dates: No closure dates currently apply.

Shipping Locations & Restrictions: We ship Australia-wide, excluding NT, WA, TAS, and Norfolk Island due to strict quarantine restrictions. We do not ship internationally. It is the customer's responsibility to ensure items ordered are permitted in their region and to monitor any Australia Post delays. We accept no responsibility for orders seized by authorities. Orders placed in breach of these restrictions will be cancelled and refunded, minus administration and merchant processing fees.

 

Dispatch Schedule: Regardless of the shipping method selected, all orders placed by 12:00 pm Sunday are dispatched the following Monday (excluding public holidays or advertised holiday closures).

​

Shipping Methods & Costs: All orders are sent via Australia Post. We cannot accommodate special delivery instructions. Shipping costs are calculated by weight and include packaging and handling.

Seed-Only Orders: Sent via domestic letter (Regular Untracked or Express Tracked). No refunds are provided if Parcel Post is incorrectly selected.

Combined Orders: If multiple orders are placed for the same dispatch date, we reserve the right to bundle them into one parcel. No partial postage refunds will be issued.

Warm Weather Tip: We strongly recommend selecting Express Post during summer to minimise transit time for live cuttings.

Established Plants: Established plants are not available for shipping. These are for contactless collection only from Kenmore, Brisbane, by prior appointment.

 

Tracking & Delivery Issues: Once dispatched, you will receive a shipping notification, along with tracking ID (where applicable) via email. While we package cuttings in sturdy boxes and seeds in secure envelopes, Brisbane Brugmansia Angel’s Trumpets is not responsible for loss, damage, or delays caused by Australia Post. We do not offer compensation or replacements for postal service failures. If you have delivery concerns, please contact Australia Post directly to open an investigation.

​

6. GROWING

​

Success with any plant or seed depends on a variety of factors, including local climate, soil quality, pest control, and individual gardening expertise. While we provide helpful growing information for your reference, we do not offer personalised horticultural advice.

Our seeds and plants do not come with a guarantee of success. Brisbane Brugmansia Angel’s Trumpets is not responsible for germination rates, propagation results, or crop performance once the items are in your care, as these factors are beyond our control. We encourage all customers to conduct their own independent research to ensure they are confident in growing their chosen varieties before purchasing.

​

7. RETURNS & REFUNDS

​

At Brisbane Brugmansia Angel’s Trumpets, we take pride in the quality of our plants. All orders are thoroughly inspected and dispatched in excellent, healthy condition. If we determine a plant is not fit for sale prior to shipping, we will contact you to offer an alternative or a full refund. 

Refunds & Returns: As we deal with live, perishable goods, we do not offer returns or 'change of mind' refunds once an order is placed. Refunds are only issued if an order falls within our Cancellation Policy, if an item is out of stock, or if we are unable to supply a product due to unforeseen circumstances (such as extreme weather or pest damage). 

Growth Disclaimer:
Please note that we cannot guarantee the successful germination, propagation, or long-term performance of seeds and plants once they are in your care. Factors such as local climate and individual gardening practices are beyond our control. Consequently, we do not offer refunds or replacements for unsuccessful growth results.

​

​

8. CANCELLATION POLICY

 

Please review your order carefully before completing your payment. Once an order is placed, it is immediately confirmed, and we are unable to offer cancellations.

​

9. PRIVACY POLICY

​Your privacy is our priority. As a small, family-run business, we handle your data with the same care we give our plants. We never share your information with third parties and we only discuss order details directly with the customer.

​

How We Use Your Information

Order Fulfilment: To process and deliver your plants safely.

Stay in the Loop: To send you occasional updates, expert gardening tips, and exclusive promotions.

Your Choice: If you no longer wish to hear from us, you can unsubscribe at any time by clicking the link at the bottom of our emails.
​

​

10. CONTACTING US

​Our website is designed as a comprehensive resource to ensure your growing season is a success. To help us focus on preparing and shipping your orders quickly, we kindly ask that you review our FAQ page and your automated notifications (order and shipping confirmations) before contacting us. These resources cover most questions regarding care, shipping, and payments in detail. We appreciate your cooperation in helping our small nursery run smoothly!

​​

Zero Tolerance Policy: Respectful communication is required at all times. Abusive, threatening, or harassing behaviour will not be tolerated. We will not respond to any communications that violate this policy.

​

11. COPYRIGHT

Copyright Notice: All photos and content are protected and belong to Brisbane Brugmansia Angel's Trumpets. The unauthorised use, copying, or reproduction of our website content or social media images (including eBay, Facebook and Instagram etc) is strictly prohibited.